Privacy Policy — cv996 Online Casino

1. Information We Collect

cv996 collects personal information from you in several ways during the course of our relationship. The categories of information we collect, and the circumstances under which we collect them, are set out below.

1.1 Information You Provide Directly

When you register a cv996 account, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity information: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact information: Email address, mobile phone number, and residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal).
• Account credentials: Username and encrypted password. cv996 does not store your password in plain text at any point.
• Financial information: Payment method details, including your bKash, Nagad, Rocket, or Upay account number, bank account details, and Visa or Mastercard information where applicable. We do not store full card numbers — only tokenised references provided by our payment processors.
• Identity verification documents: Copies of your national ID card, passport, driving licence, or utility bill provided during the Know Your Customer (KYC) verification process.
• Communication records: The content of any messages you send to our support team, including live chat transcripts and email correspondence.

1.2 Information Collected Automatically

When you access and use the cv996 platform, certain technical data is collected automatically by our systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, wagers placed, session duration, click paths, and feature interactions within the Platform.
• Location data: General geographic location derived from your IP address. cv996 does not collect precise GPS-level location data.
• Transaction data: A complete record of all deposits, withdrawals, bonus claims, and wagers associated with your account, including timestamps and amounts in BDT.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 4 of this policy.

2. How We Use Your Information

cv996 uses the personal information it collects for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes listed below without first seeking your consent.

Purpose	Legal Basis	Data Categories Used
Creating and managing your cv996 account	Contractual necessity	Identity, contact, credentials
Processing deposits and withdrawals	Contractual necessity	Financial, identity, transaction
Verifying your identity (KYC)	Legal obligation	Identity documents, financial
Fraud detection and security monitoring	Legitimate interest	Device, usage, transaction, location
Anti-money laundering compliance	Legal obligation	Identity, financial, transaction
Responsible gaming monitoring and support	Legal obligation / legitimate interest	Usage, transaction, communication
Customer support and dispute resolution	Contractual necessity	Communication, identity, transaction
Sending promotional communications (with consent)	Consent	Contact, usage, transaction
Platform improvement and analytics	Legitimate interest	Usage, device, cookie data

Where cv996 relies on your consent as the legal basis for processing — particularly for sending marketing emails or SMS messages — you may withdraw that consent at any time by contacting support at [email protected] or by using the unsubscribe option in any promotional communication. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

3. Sharing Your Information

cv996 does not sell, rent, or trade your personal information. We may, however, share your data with trusted third parties in the following defined circumstances:

3.1 Payment Processors and Financial Partners

To process your deposits and withdrawals, cv996 shares the minimum necessary financial and identity information with our payment processing partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners are contractually required to process your data only for the purpose of completing the specific transaction and to maintain appropriate security standards.

3.2 Identity Verification and KYC Providers

cv996 uses accredited third-party identity verification service providers to assist with KYC and age verification processes. When you submit identification documents to cv996, those documents may be processed by our verification partner's secure systems. Our providers are bound by data processing agreements that restrict how they may use the information shared with them.

3.3 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised session data to deliver their games, detect irregular play patterns, and maintain the integrity of their game logic. These providers do not receive your full name, payment details, or contact information as part of standard game delivery.

3.4 Legal and Regulatory Authorities

cv996 may be required to disclose personal data to law enforcement agencies, government bodies, financial regulators, or courts where we receive a lawful request or are under a legal obligation to do so. In such circumstances, we will disclose only the information that is specifically required and will, where lawful, notify the affected account holder of the disclosure.

3.5 Business Transfers

In the event that cv996 undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new controller via the email address registered on your account.

4. Cookies and Tracking Technologies

cv996 uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather analytical data about how the site is used. A cookie is a small text file stored on your device by your web browser when you visit a website.

4.1 Types of Cookies Used by cv996

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They enable core features such as account login sessions, secure payment navigation, and security token validation. You cannot opt out of strictly necessary cookies while continuing to use cv996.
• Functional Cookies: These cookies remember your preferences, such as language settings, display options, and previously selected game categories. They improve your browsing experience but are not essential to Platform operation.
• Analytical and Performance Cookies: cv996 uses anonymised analytics data to understand which pages are visited most frequently, how long players spend in different sections of the Platform, and where technical errors occur. This data is used exclusively to improve the Platform and is not linked to individual identity.
• Session Cookies: These are temporary cookies that exist only for the duration of your browser session. They are deleted automatically when you close your browser and are used to maintain your logged-in state while you navigate between different pages of cv996.

4.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, and you can configure your browser to alert you before a cookie is stored. Please note that disabling certain cookies may limit the functionality of the cv996 Platform — for example, you may need to log in again each time you visit if session cookies are blocked.

cv996 does not use cookies to build advertising profiles or serve targeted advertisements on third-party websites.

5. Data Security and Storage

cv996 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Security Measures

The following technical safeguards are applied across the cv996 Platform and its associated infrastructure:

• All data in transit between your device and cv996 servers is encrypted using TLS 1.2 or higher (SSL encryption), indicated by the HTTPS protocol in your browser address bar.
• Passwords are stored using one-way cryptographic hashing algorithms. cv996 staff cannot view your password in plain text under any circumstances.
• Payment card details are tokenised by our payment processor partners. cv996 does not store raw card numbers on its servers.
• Access to production systems and databases containing personal data is restricted to authorised personnel only, using role-based access controls and multi-factor authentication.
• cv996 conducts regular security assessments of its infrastructure and applies security patches in a timely manner.

5.2 Data Storage Location

Personal data collected by cv996 is stored on secure servers. Where data is processed or stored by third-party service providers, those providers are contractually required to maintain security standards equivalent to or higher than those applied by cv996 directly.

5.3 Security Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, cv996 will take immediate steps to contain the breach, assess its scope and impact, and notify affected account holders via their registered email address within a reasonable timeframe. Notifications will include a description of the nature of the breach, the categories of data affected, the likely consequences, and the steps cv996 has taken or proposes to take to address the breach.

6. Your Privacy Rights

As a player on the cv996 Platform, you hold the following rights with respect to the personal data we process about you. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within 30 days of receiving a verifiable request.

• Right of Access: You may request a copy of all personal data cv996 holds about you, along with information about the purposes for which it is processed, the categories of data involved, and the third parties with whom it has been shared.
• Right to Rectification: If any personal data cv996 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update basic contact information directly from within your account settings.
• Right to Erasure ("Right to Be Forgotten"): You may request that cv996 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you believe it has been processed unlawfully. Note that cv996 may be unable to fully honour erasure requests where data must be retained to comply with legal obligations — for example, financial transaction records required for anti-money laundering compliance.
• Right to Restriction of Processing: In certain circumstances — such as where you contest the accuracy of the data or have objected to processing — you may request that cv996 restrict the processing of your personal data while the matter is investigated.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that cv996 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service.
• Right to Object: You have the right to object to processing of your personal data where cv996 relies on legitimate interests as the legal basis. You may also object at any time to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

7. Data Retention Policy

cv996 retains personal data for as long as it is necessary to fulfil the purposes outlined in this policy, or for as long as we are legally required to do so. The retention periods applicable to the main categories of data are summarised below:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory compliance
Transaction and financial records	7 years from date of transaction	Anti-money laundering obligations
KYC identity documents	5 years from account closure	Regulatory verification requirements
Customer support communications	3 years from last interaction	Dispute resolution and audit trail
Marketing consent records	Until consent is withdrawn + 1 year	Evidence of lawful processing
Cookie and analytics data	13 months from collection	Platform performance analysis
Self-exclusion records	Indefinite (or as required by regulation)	Responsible gaming obligations

Once the applicable retention period has expired, cv996 will securely delete or anonymise the data in question. Anonymised data — which can no longer be linked to any individual — may be retained indefinitely for statistical and analytical purposes.

8. Changes to This Policy

cv996 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, and improvements to the Platform. The "Last Updated" date at the top of this document indicates when the most recent revision was made.

Where a change to this policy is material — meaning it significantly affects the way we collect, use, or share your personal information — cv996 will notify registered players via the email address associated with their account or via a prominent notice on the Platform homepage at least 14 days before the change takes effect.

Your continued use of the cv996 Platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you disagree with the revised policy, you may request account closure by contacting our support team at [email protected] before the changes take effect.

We encourage all cv996 players to review this Privacy Policy periodically to stay informed about how we protect the personal information you entrust to us. Transparency is a core part of how we operate, and we welcome questions or feedback from our player community.