Responsible Gaming at cv996

1. 18+ Age Restriction Policy

cv996 operates exclusively for adults aged 18 years and above. This age restriction is non-negotiable and applies to every player in Bangladesh, regardless of the game type, device used, or payment method selected. Gambling is an adult activity, and cv996 takes its obligation to prevent underage access with absolute seriousness.

All new registrations are screened as part of our Know Your Customer (KYC) process, which requires submission of a government-issued identification document — such as a National ID card or passport — confirming the player's date of birth. In cases where age verification cannot be completed or where there is a reasonable suspicion that a player may be underage, the account is suspended and all gameplay and withdrawals are frozen pending investigation.

We also strongly encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites. If you believe a minor has been able to access cv996 using your payment details or device, please contact our support team immediately at [email protected] so we can investigate and close the account.

2. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes persistent negative consequences in their personal, financial, or professional life. It is characterised by difficulty controlling gambling, continued play despite harm, and an escalating need to gamble with larger amounts to achieve the same level of excitement.

At cv996, we want every player in Bangladesh to understand the early and advanced warning signs so they can seek help before gambling causes serious damage. The following behaviours are commonly associated with problem gambling:

If you recognise three or more of the above signs in your own gambling behaviour, we strongly encourage you to complete the self-assessment checklist in the next section and to reach out to our support team or a qualified counsellor.

3. Self-Assessment Checklist

Answering the following questions honestly — and for yourself alone — is one of the first steps towards understanding whether your gambling is still recreational or has begun to develop into a problem. There are no right or wrong answers. If you answer "Yes" to three or more questions, we recommend speaking with a support professional.

4. Responsible Gaming Tools

cv996 has integrated a suite of practical responsible gaming tools directly into the player account interface. These tools are available free of charge to every registered player and can be activated at any time — no waiting period, no fee, and no penalty for using them. We encourage all players to familiarise themselves with these features before any problem arises.

All responsible gaming tools can be activated by logging into your cv996 account and navigating to the Account Settings section, or by contacting our support team directly at [email protected]. Changes to protective limits (reductions) take effect within minutes. Requests to relax limits (increases or ending a time-out early) are subject to a cooling-off period as described above.

5. Deposit and Spending Limits

One of the most practical ways to stay in control of your gambling is to define in advance exactly how much money you are willing to commit. cv996 strongly recommends that every player sets a deposit limit at the time of registration, before they have placed a single wager. Deciding your limit before you start — rather than in the heat of a gaming session — leads to far better outcomes.

Here is how deposit and spending limits work on cv996:

• Daily Deposit Limit: The maximum total amount (in BDT) you can deposit across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard — within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum you can deposit across any rolling 7-day period. Useful for players who deposit infrequently but in larger amounts.
• Monthly Deposit Limit: The maximum you can deposit across any rolling 30-day calendar period. Best for players who want a broad monthly budget cap.
• Wager Limit: Separate from deposit limits, this restricts the total value of bets you may place within a given period, regardless of your account balance.
• Loss Limit: Caps the maximum net loss you may sustain within a given period. Bonus losses may or may not count depending on the bonus terms applicable to your account.

There is no minimum limit value — you may set a limit as low as ৳100 per day if you wish. The important thing is that the limit reflects a genuinely affordable amount and not just an aspirational one. A practical rule of thumb: only gamble with money you could comfortably afford to lose entirely without it affecting your daily life in Dhaka, Chittagong, Sylhet, or wherever you are based in Bangladesh.

6. Self-Exclusion and Time-Out

Self-exclusion and time-out are the most decisive tools available to players who feel that gambling is becoming a problem. Both options are available on cv996 without any fees, penalties, or need to provide a reason. We will never try to dissuade you from using these features.

6.1 Time-Out (Short-Term Break)

A time-out is designed for players who want to step away briefly without committing to a long-term exclusion. The available time-out periods are:

• 24 Hours — A brief cooling-off period after a difficult session.
• 72 Hours (3 Days) — A weekend or extended break.
• 7 Days — A weekly reset to evaluate your gaming habits.
• 30 Days — A full month away from the Platform.

During a time-out, your cv996 account is locked for gaming and deposits. Your existing balance is preserved and will be available when the time-out expires. All promotional emails and SMS messages are paused. The time-out period cannot be shortened once activated — you must wait for it to expire naturally.

6.2 Self-Exclusion (Long-Term or Permanent)

Self-exclusion is a serious, binding commitment to stop gambling on cv996 for a defined extended period or permanently. Available durations are 6 months, 1 year, 3 years, 5 years, and permanent exclusion. When self-exclusion is active:

• Your account is completely locked — you cannot log in, play, or deposit.
• All marketing communications, promotions, and bonus offers are permanently suspended for the duration of the exclusion.
• Your account balance is held securely. Withdrawal of funds remains possible subject to identity verification and any applicable compliance checks.
• Any new accounts you attempt to open on cv996 using the same identity, device, or payment method will be identified and closed.
• Requests to reopen the account before the exclusion period ends will be declined for the full duration of the exclusion, after which a mandatory cooling-off review applies.

7. Getting Help and Support

cv996 recognises that internal tools alone are not always sufficient for players who are dealing with a serious gambling problem. We encourage any player who feels that gambling is negatively affecting their life — financially, emotionally, or socially — to seek professional help without delay. There is no shame in asking for support.

7.1 Contacting cv996 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. You can reach us at any time by emailing [email protected]. When contacting us, you do not need to explain or justify your situation in detail. Simply state that you would like to discuss responsible gaming options and a trained agent will guide you through the available tools — deposit limits, time-outs, self-exclusion, or account closure.

All responsible gaming conversations are handled with strict confidentiality. Your request will not affect your account status beyond the specific protective measure you choose to activate.

7.2 External Support Organisations

cv996 encourages players to seek guidance from qualified counsellors and mental health professionals. If you are based in Bangladesh and are struggling with gambling-related issues, the following types of organisations can provide confidential, professional support:

• Mental health clinics and hospitals: Many hospitals in Dhaka, Chittagong, and Sylhet have psychiatry and counselling departments that can help with behavioural addiction, including problem gambling.
• National Mental Health Helpline: Bangladesh operates a national mental health support line. Contact your local health authority or visit a district hospital for referral information.
• Community support groups: Peer support groups for behavioural addictions are available in major cities. Speaking with others who have faced similar challenges can be a powerful supplement to professional treatment.
• Family counselling services: Problem gambling affects families as well as individuals. Family counselling can help rebuild relationships and communication damaged by gambling-related stress.

cv996 does not endorse or maintain commercial relationships with any specific third-party support organisation. The guidance above is provided in good faith for informational purposes only. Players should independently verify the credentials and availability of any service they choose to contact.

8. Our Player Protection Commitments

Responsible gaming is not an afterthought at cv996 — it is embedded into the core of how we operate. The following commitments define the standard we hold ourselves to in protecting every player on our platform.

• We will never market to players who are self-excluded. Once a self-exclusion or time-out is activated, all promotional communications cease immediately and do not resume until the player actively requests their reinstatement after the exclusion period ends.
• We will never use exploitative tactics. cv996 does not design its games, bonuses, or communications to exploit vulnerable players or to encourage irrational gambling behaviour. Our promotions are transparent, with all terms clearly stated in English.
• We will train our staff. All customer support agents at cv996 receive responsible gaming training. They are equipped to identify signs of problem gambling in player communications and to respond with empathy and the appropriate protective tools.
• We will monitor account activity. cv996 uses automated monitoring systems to identify patterns of play that may indicate problem gambling — such as sharp increases in deposit frequency, unusual session durations, or repeated failed withdrawal attempts. Where such patterns are detected, we may proactively contact the player.
• We will never chase inactive players with gambling prompts. cv996 does not send unsolicited "win back" campaigns designed to lure inactive players back to gambling. Our communications to inactive accounts focus on account security and service updates, not gambling inducements.
• We will protect minors. cv996 enforces strict age verification at registration and at the point of withdrawal. We actively cooperate with parents and guardians who report suspected underage access.
• We will make this page easy to find. The Responsible Gaming page is permanently linked in the footer of every page on the cv996 website, ensuring that players can access this information at any time, from any page, without searching.