Terms & Conditions — cv996 Online Casino

1. General Terms and Acceptance

These Terms & Conditions ("Terms") apply to all use of the cv996 website, mobile platform, applications, and any associated services provided by cv996 (collectively, "the Platform"). By accessing, registering on, or otherwise using the cv996 platform in any capacity, you confirm that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them.

cv996 operates as an online casino and sports betting platform serving players in Bangladesh and other permitted jurisdictions. The Platform provides access to casino games, live dealer tables, sports betting markets, and promotional offers from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games hosted on cv996 are provided under licence from their respective developers and are subject to those providers' own certification and testing standards.

These Terms must be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and cv996. In the event of any conflict between these Terms and a specific game or promotion rule, the specific rule will take precedence for that game or promotion, unless otherwise stated.

cv996 reserves the right to modify, amend, or replace these Terms at any time. Where a change is material — meaning it significantly affects player rights or obligations — cv996 will provide reasonable notice to registered players via the Platform or via the registered email address. Your continued use of cv996 following the effective date of any update constitutes your acceptance of the revised Terms. If you disagree with a revised version of the Terms, your only recourse is to close your account and cease using the Platform.

2. Eligibility and Age Restriction

Access to cv996 is available only to individuals who meet all of the following eligibility requirements at the time of registration and throughout the period of account ownership:

• You must be at least 18 years of age. cv996 does not permit any person under the age of 18 to register, deposit, wager, or claim any bonus or promotional offer on the Platform. This is a strict and absolute requirement with no exceptions.
• You must not be located in or be a resident of any jurisdiction where online gambling is prohibited by applicable local, national, or international law.
• You must not be acting on behalf of another person. All accounts must be registered and used exclusively by the individual named during the registration process.
• You must not be subject to a self-exclusion order from cv996 or any other gambling platform that would prohibit your participation in online gaming activities.
• You must have full legal capacity to enter into a binding agreement. If you are unsure whether online gambling is lawful in your location, you are responsible for seeking independent legal advice before registering.

cv996 conducts age verification as part of the first withdrawal process. Players who are unable to provide satisfactory proof of age will have their accounts suspended and withdrawals withheld until verification is complete. In cases where a player is found to be underage after account creation, all funds deposited and all winnings generated will be forfeited and the account will be permanently closed.

cv996 takes its obligations with respect to underage gambling extremely seriously. If you suspect that a person under the age of 18 has accessed the Platform, please contact our support team immediately at [email protected].

3. Account Registration and Security

3.1 Creating Your cv996 Account

To access real-money gaming features on cv996, you must register an account by providing accurate, complete, and truthful personal information. The information you provide during registration — including your full legal name, date of birth, email address, and contact number — must match the identification documents you present during any subsequent verification process. Providing false or misleading information at registration constitutes a breach of these Terms and may result in immediate account suspension.

Each person is entitled to register and operate only one account on cv996. If a player is found to hold multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — cv996 reserves the right to close all duplicate accounts, void any winnings generated on those accounts, and retain any bonus funds claimed across the duplicate accounts.

3.2 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your cv996 account login credentials, including your username and password. cv996 will never request your password via email, live chat, or any other communication channel. You must not share your account credentials with any other person for any reason. All activity conducted under your account credentials is deemed to have been performed by you and you will be held responsible for any resulting losses, wagers, or transactions.

If you suspect that your account has been accessed without your authorisation, you must notify cv996's customer support team immediately via live chat or email at [email protected]. cv996 will investigate the report and may temporarily suspend the account pending resolution. We cannot be held responsible for losses that occur as a result of unauthorised access to an account prior to the player reporting the breach.

3.3 Know Your Customer (KYC) Verification

cv996 is required to conduct identity and payment verification checks on account holders as part of its player protection and security obligations. You may be requested to provide one or more of the following documents at any stage of account ownership:

• A government-issued photo identification document (national ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within 90 days)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot showing your name and bKash or Nagad account number)
• Source of funds documentation where deposits exceed defined thresholds

Failure to complete KYC verification when requested will result in the suspension of withdrawal rights until documentation is provided and approved. cv996 reserves the right to withhold any withdrawal pending successful completion of identity verification.

4. Deposits, Withdrawals, and Payments

4.1 Accepted Payment Methods

cv996 accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. All balances are held and displayed in Bangladeshi Taka (BDT). cv996 does not charge transaction fees on deposits or withdrawals made via supported payment methods, though your individual payment provider may apply its own charges.

4.2 Deposits

The minimum deposit amount at cv996 is ৳500. Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your account balance instantly. Deposits made via bank transfer may take one to three business hours to appear. All deposits must be made from payment accounts registered in your own name. Third-party deposits are strictly prohibited. cv996 reserves the right to reverse any deposit made from a payment method that does not belong to the registered account holder.

4.3 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are processed by the cv996 payments team within 5 to 30 minutes for mobile banking methods (bKash, Nagad, Rocket, Upay) and within one to three business hours for bank transfer methods. Withdrawals are subject to identity verification. cv996 reserves the right to request additional documentation before processing a withdrawal, particularly where the requested amount is large or the account's KYC status is incomplete.

Withdrawals may only be made to a payment method that has been used for at least one deposit on the account, or to a verified payment method registered in the player's own name. cv996 does not process withdrawals to third-party accounts under any circumstances. If a previously used payment method is no longer available, the player must contact support to arrange an alternative verified method.

4.4 Currency and Exchange Rates

All transactions on cv996 are conducted in Bangladeshi Taka (BDT). cv996 does not accept or process transactions in foreign currencies. If a deposit is attempted in a foreign currency, the transaction will be declined. There are no foreign exchange fees applied by cv996, as BDT is the sole supported currency on the Platform.

5. Bonuses and Promotions

5.1 General Bonus Terms

cv996 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms published on the relevant promotion page, in addition to the general bonus terms set out in this section. In the event of any conflict, the specific promotion terms will take precedence.

Bonuses are credited to the promotional balance of your account and are subject to wagering requirements before any associated winnings can be transferred to your withdrawable balance. The standard wagering requirement on cv996 welcome bonuses is 30x the bonus amount, unless the specific promotion states otherwise. Wagering requirements must be met within the validity period stated on the promotion — typically 14 to 30 days from the date the bonus is credited.

5.2 Bonus Eligibility and Restrictions

Each promotional offer at cv996 is limited to one claim per player, per household, per device, and per payment method. Attempting to claim a bonus multiple times through different accounts or by using multiple payment methods constitutes bonus abuse and will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.

Not all games contribute equally to wagering requirements. Slot games typically contribute 100% of each wager toward the requirement, while live casino table games, sports betting, and certain other game categories may contribute at a lower rate or not at all. The contribution rates applicable to each game category are published on the cv996 promotions page.

5.3 cv996's Right to Modify or Cancel Promotions

cv996 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. If a promotion is cancelled after a player has already claimed the bonus, any unmet wagering requirements will be voided and any unconverted bonus balance will be removed. Winnings already generated from a cancelled bonus prior to the cancellation date will be reviewed on a case-by-case basis.

6. Fair Play and Prohibited Conduct

cv996 is committed to providing a fair, secure, and enjoyable gaming environment for all players. The following conduct is strictly prohibited on the cv996 Platform and will result in immediate account suspension, voiding of all pending wagers and bonuses, and forfeiture of account balances where prohibited conduct is confirmed:

• Collusion: Coordinating with other players to gain an unfair advantage in any casino game, poker variant, or sports betting market — including sharing information about live game states, coordinating multi-account strategies, or engaging in chip dumping.
• Automated Play: Using bots, scripts, automated clicking tools, AI-assisted wagering software, or any other automated system to place wagers, navigate the Platform, or exploit game mechanics. All gameplay on cv996 must be conducted manually by the registered account holder.
• Bonus Abuse: Creating multiple accounts, using false identities, or exploiting any promotional offer in a manner that is inconsistent with legitimate player participation — including matched betting strategies designed to generate risk-free returns from bonus funds.
• Exploitation of Platform Errors: Taking advantage of software bugs, display errors, pricing errors, or any other technical malfunction to place wagers or generate returns that would not be possible under normal operating conditions. cv996 reserves the right to void any wager placed in connection with a known or confirmed technical error.
• Fraudulent Deposits: Using stolen, cloned, or unauthorised payment credentials to fund an account. Any account found to have been funded using fraudulent payment methods will be immediately suspended and the matter referred to the relevant authorities.
• Money Laundering: Using the cv996 Platform to deposit, transfer, or withdraw funds that represent the proceeds of any criminal activity. cv996 complies with applicable anti-money laundering standards and will report any suspicious financial activity to the appropriate authorities.

cv996 employs continuous monitoring of account activity, transaction patterns, and gameplay behaviour. Any account flagged by our security systems will be subject to manual review. During a review period, withdrawals may be withheld pending the outcome of the investigation. cv996's decisions regarding fair play violations are final.

7. Account Suspension and Closure

7.1 Closure at Player Request

You may request the closure of your cv996 account at any time by contacting customer support via live chat or by emailing [email protected]. Before an account is closed, all pending withdrawals will be processed to the verified payment methods on file. Bonus balances and any unmet wagering requirements will be forfeited upon closure. Account closure requests are typically processed within 24 hours.

Players who wish to take a temporary break from gaming rather than permanently closing their account can request a time-out period of 24 hours, 7 days, or 30 days. During a time-out, the account will be inaccessible for all gaming, deposit, and bonus claim activity. Time-out periods cannot be shortened once applied.

7.2 Closure by cv996

cv996 reserves the right to suspend or permanently close any account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions
• Confirmation that the account holder does not meet the eligibility requirements for registration
• Failure to complete KYC verification within the required timeframe
• Suspected or confirmed fraudulent, abusive, or money-laundering activity
• Account inactivity for a period exceeding 12 consecutive months
• Receipt of a self-exclusion request from the account holder or a court-ordered exclusion

Where an account is closed by cv996 due to a terms breach or fraud, any balance remaining in the account may be withheld pending investigation. If no breach is confirmed, the remaining balance will be returned to the verified payment method on file after the investigation is complete.

7.3 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wager activity has been recorded for a continuous period of 12 months. cv996 will make reasonable efforts to notify the account holder of inactivity status via the registered email address before any administrative fee is applied. An inactivity fee of ৳200 per month may be deducted from the dormant account balance after the initial 12-month period, until the balance reaches zero or the account is reactivated by the player.

8. Limitation of Liability

To the fullest extent permitted by applicable law, cv996's total liability to any player in connection with the use of the Platform — whether arising in contract, tort, negligence, or any other legal theory — shall not exceed the total amount deposited by that player in the 12 months immediately preceding the event giving rise to the claim.

cv996 is not liable for any of the following, regardless of cause:

• Losses arising from technical interruptions, server downtime, internet connectivity failures, or platform maintenance periods
• Losses caused by a player's failure to secure their own account credentials
• Losses resulting from the player's own gambling decisions, including the outcome of any wager placed on the Platform
• Indirect, consequential, special, or punitive damages of any nature
• Losses caused by third-party payment provider delays, errors, or service interruptions
• Losses arising from events beyond cv996's reasonable control, including natural disasters, civil unrest, or regulatory changes

cv996 does not guarantee uninterrupted access to the Platform. Scheduled and emergency maintenance periods may temporarily restrict access to all or part of the Platform's features. cv996 will make reasonable efforts to communicate planned maintenance windows in advance via the Platform or by registered email.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable mandatory consumer protection laws. If any provision of this limitation of liability is found to be unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.